Shipping & Order Policy
Our Commitment:
At countrymileusa.com, we strive to make your shopping experience enjoyable, simple, and transparent. This policy outlines everything you need to know about your order and its journey to your doorstep. For any further questions, please visit our contact page, or by emailing us at sales@countrymileusa.com.
Your Order
- Order Confirmation: Upon placing your order, you'll receive a confirmation email acknowledging its receipt.
- Inventory Check: We verify stock availability with suppliers. Most pre-made saunas and accessories ship immediately, while custom saunas have longer processing times (refer to Shipping Timeline).
- Order Processing: Once confirmed and paid for, your order will be shipped, unless it's a custom sauna as mentioned above.
- Tracking Information: You'll receive an email with tracking details on the day your order ships, sent to the email address provided at checkout.
- Missing Tracking Information: If you haven't received tracking information within 6 business days of purchase, contact us via chat, the contact page, or email us at sales@countrymileusa.com.
Shipping Details
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Delivery Area: We currently ship within the United States and Canada. To obtain a quote, contact us directly or submit details through our Special Sauna Request page.
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Special Delivery Services: If your delivery address requires special services (e.g., inaccessible location), you may incur a "difficult delivery fee." For questions regarding your delivery address, contact us for a personalized consultation.
Shipping Timeline
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Custom Saunas: Due to their customized nature, many saunas take 3-4 weeks for shipment preparation. This time may increase for particularly specialized or customized options.
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Exceptions: Sauna accessories and pre-made saunas (such as infrared) in stock will typically arrive within 5-7 business days after payment processing.
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Delay Notification: Unforeseen circumstances (extreme weather, supplier issues) may delay your order. In such cases, a dedicated customer support representative will contact you using the details provided in your order form. The representative will explain the situation and any changes to your order. If the new conditions are unacceptable, you have the right to cancel your order at that time.
Upon Receipt of Package
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Inspection: Before signing delivery paperwork, thoroughly inspect your delivered items.
- Visible Damage: Check for dents, scratches, punctures, and note them clearly when signing the delivery receipt. Signing without damage notation signifies your acceptance of the complete order in perfect condition. Failure to report damage may delay or prevent freight claims.
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Package Verification: Count all items and ensure everything is present.
- Missing Pieces: Report missing pieces within 48 hours by emailing directly at [email address removed] or via our contact page. This timeframe is crucial as replacements will not be possible after this window.
- Concealed Damage: Report damages not visible at delivery immediately by emailing directly at [email address removed] or via our contact page.
Refusals
Refusing your order delivery without a valid reason (damaged goods or shipping error) will result in a 20% restocking fee and any applicable shipping charges.
Contact Us:
We're here to assist you! Should you have any questions regarding your order, shipping, or our policies, please don't hesitate to reach out using the methods mentioned above. You can also call us directly at 1-877-375-7077.
Changes to this Policy:
We reserve the right to revise this policy as needed. Any updates will be reflected on this page.